Privacy Policy

Fat Heron is operated by DataMossa Co., Ltd., a company incorporated in Thailand, trading as Fat Heron.

Contact email: support@fatheron.com

Privacy email: privacy@fatheron.com

Abuse reports: abuse@fatheron.com

Fat Heron provides custom, personality-based email addresses using domain names owned, controlled, or managed by us.

Depending on the service purchased, we may provide email forwarding, SMTP sending instructions, webmail access, mailbox access, or setup guidance for services such as Gmail, Outlook, Yahoo, Apple Mail, and similar email apps.

We may collect the following personal information:

• your name
• your contact email address
• your chosen Fat Heron email address
• your forwarding email address
• your account login details, where applicable
• your subscription status
• your payment status
• your billing details, where provided through our payment provider
• your support messages
• your setup preferences
• your IP address
• browser type
• device type
• approximate location based on technical data
• website usage data
• email service logs
• abuse reports, complaint details, and related evidence
• fraud prevention and security records

We do not intentionally collect more personal information than we need to provide, protect, and manage the service.

Payments may be processed by Stripe or another payment provider shown at checkout.

We do not store your full card number, card security code, or full payment card details.

Our payment provider may collect and process payment information, billing details, fraud checks, subscription information, and transaction records to process payments and manage subscriptions.

Stripe provides online payment infrastructure for businesses and supports online payment processing.

We may use your personal information to:

• create and manage your Fat Heron email address
• forward emails to your chosen inbox
• provide SMTP, webmail, mailbox, or setup access where applicable
• process payments and subscriptions
• send order confirmations, renewal notices, service updates, and setup instructions
• respond to support requests
• investigate technical issues
• prevent spam, abuse, fraud, scams, impersonation, phishing, and illegal activity
• protect our domains, email reputation, payment accounts, hosting accounts, and users
• enforce our Terms of Service
• investigate complaints or abuse reports
• comply with legal, regulatory, tax, accounting, provider, or payment processor requirements
• improve our website and service

We use your information because it is needed to provide the service you requested, manage your account, process payments, protect the service, respond to support requests, meet legal obligations, and prevent abuse.

Where required, we rely on your consent. You may withdraw consent where applicable, but this may affect our ability to provide the service.

If your Fat Heron email address forwards to another inbox, we process the information needed to route email to your chosen forwarding address.

We do not sell your email content.

We do not read customer emails as part of normal service operation.

We may access limited technical records, message headers, logs, delivery information, or complaint details where needed to troubleshoot delivery, prevent abuse, investigate spam reports, protect the service, or comply with legal or provider requirements.

We may share the minimum necessary personal information with trusted third parties that help us run the service, including:

• payment providers, such as Stripe
• hosting providers
• email hosting or email forwarding providers
• DNS providers
• domain registrars
• website builders or content management providers
• analytics providers
• security and anti-abuse tools
• customer support tools
• accountants, legal advisers, or professional advisers
• regulators, courts, law enforcement, or authorities where required
• service providers who need the information to operate, secure, or support the service

We do not sell your personal information.

Where possible, information is shared through secure dashboards, encrypted connections, API integrations, password-protected systems, or provider platforms.

No internet-based service can be guaranteed completely secure, but we take reasonable steps to protect the information we hold.

Our service providers may store or process data in countries outside your own country, including the UK, EU, US, Singapore, or other locations where our providers operate.

By using the service, you understand that your information may be processed outside your country of residence.

Where required, we aim to use reputable providers and reasonable safeguards for personal data transfers.

We use reasonable technical and organisational measures to protect personal information.

These may include:

• password-protected accounts
• access controls
• secure hosting providers
• encrypted connections where available
• limited access to customer records
• anti-spam and anti-abuse controls
• regular review of service settings
• secure payment processing through third-party payment providers

You are responsible for keeping your own email password secure and for protecting access to your Gmail, Outlook, Yahoo, Apple Mail, or other third-party account.

We keep personal information only for as long as reasonably needed for the purposes described in this Privacy Policy.

This may include keeping information while your account is active and for a reasonable period after cancellation, expiry, suspension, or termination.

We may keep certain records longer where needed for:

• payment records
• tax or accounting requirements
• fraud prevention
• chargeback handling
• abuse investigations
• legal claims
• provider compliance
• security logs
• enforcing our Terms of Service

When information is no longer needed, we will delete it, anonymise it, or securely archive it where appropriate.

Depending on where you live and the laws that apply, you may have rights to:

• request access to personal information we hold about you
• request correction of inaccurate personal information
• request deletion of certain personal information
• withdraw consent where processing is based on consent
• ask questions about how your data is used
• complain about how your data is handled

To make a privacy request, contact:

privacy@fatheron.com

We may need to verify your identity before responding.

You are responsible for keeping your information accurate and up to date.

This includes your forwarding email address, contact email address, payment details, and any setup details needed to provide the service.

We are not responsible for missed emails, failed forwarding, failed setup, or service issues caused by incorrect or outdated information supplied by you.

Our website may use cookies, analytics tools, security tools, or similar technologies to understand website usage, improve the service, prevent abuse, and keep the site secure.

You can usually control cookies through your browser settings.

Some parts of the website may not work properly if cookies are disabled.

We may send service-related emails, such as setup instructions, payment notices, renewal reminders, account updates, security notices, and policy updates.

We may also send marketing emails if you sign up for them or where permitted by law.

You can unsubscribe from marketing emails, but we may still send essential service emails.

Our service is not intended for children.

You must be at least 18 years old, or the age of majority in your location, to buy or use a Fat Heron email address.

We do not knowingly collect personal information from children.

If someone reports a Fat Heron email address for abuse, spam, fraud, impersonation, harassment, phishing, scams, or illegal activity, we may collect and review information connected to that report.

This may include the reported email address, message headers, screenshots, complaint details, sender and recipient information, provider notices, and related evidence.

We may share relevant information with service providers, payment providers, hosting providers, email providers, regulators, law enforcement, or other relevant parties where needed to investigate or prevent abuse.

If we become aware of a data breach that may affect your personal information, we will assess the situation and take reasonable steps to reduce harm.

Where required by law, we may notify affected individuals, regulators, or other relevant parties.

Our website or setup instructions may link to third-party services such as Gmail, Outlook, Yahoo, Apple Mail, Stripe, webmail platforms, or help pages.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

You should read their privacy policies before using them.

We may update this Privacy Policy from time to time.

The updated version will be posted on our website with a new “Last updated” date.

If we make important changes, we may notify users by email or through the website.

Continued use of the service after updates means you accept the updated Privacy Policy.

For privacy questions or data requests, contact:

privacy@fatheron.com

For general support, contact:

support@fatheron.com

For abuse reports, contact:

abuse@fatheron.com

Fat Heron

Operated by DataMossa Co., Ltd.