Payments, Shipping and Returns Policy

Fat Heron provides digital email address services.

No physical product is shipped.

When you buy an email address, you are buying the right to use that specific email address for as long as your subscription remains active and you follow our Terms of Service.

You are not buying the domain name itself.

Payments are processed securely through Stripe or another payment provider shown at checkout.

We do not store your full card details.

You agree to pay the price shown at checkout.

Prices may be shown as monthly, annual, lifetime, promotional, or other payment options, depending on what is available at the time of purchase.

Some email addresses are sold as recurring subscriptions.

If you choose a recurring plan, your payment method will be charged automatically at each renewal period until you cancel.

You are responsible for keeping your payment details up to date.

If payment fails, your email address may be paused, restricted, suspended, or released after any grace period we choose to provide.

Since this is a digital service, delivery means creating, activating, or confirming your purchased email address.

After payment, we will normally send a confirmation email with setup details, including how to use webmail, forwarding, Gmail, Outlook, or SMTP settings where available.

Delivery may not be instant if manual review, abuse checks, name availability checks, or technical setup is required.

We aim to activate valid orders as soon as reasonably possible.

Email names are offered on a first come, first served basis.

If the email name you requested is already taken, unavailable, restricted, or rejected, we may offer you the chance to choose another name.

If no suitable replacement is available, we may cancel the order and refund your payment.

We do not ship physical goods.

No postage, courier, customs, import duties, or physical delivery charges apply.

All service information is provided digitally by email or through our website.

You may cancel a recurring subscription at any time.

Cancelling stops future renewal charges.

Cancellation does not automatically refund any unused time already paid for unless required by law or agreed by us.

Once cancelled, your email address may be disabled at the end of your paid period.

After cancellation, we may make the email address available for someone else to claim.

We do not guarantee that a cancelled or expired email address can be recovered later.

Because this is a digital email service, there is no physical product to return.

Once an email address has been created, activated, forwarded, configured, or used, it cannot be returned in the same way as a physical item.

Refunds are handled at our discretion unless required by law.

We may offer a refund where:

• we cannot provide the email address you purchased
• the requested email name is unavailable and no replacement is agreed
• we discontinue a paid service before your paid period ends
• a duplicate payment was made by mistake
• we decide a refund is appropriate in the circumstances

We may refuse a refund where:

• the email address has already been created or activated
• the service has already been used
• you changed your mind after setup
• you entered incorrect information during purchase
• you failed to follow setup instructions
• issues are caused by your Gmail, Outlook, Yahoo, Apple Mail, or other third-party email account
• your account is suspended or terminated for breaching our Terms of Service
• the email address was used for spam, abuse, fraud, scams, impersonation, harassment, or illegal activity

If your email address is suspended or terminated because of spam, phishing, fraud, scams, abuse, impersonation, harassment, illegal activity, or another serious breach of our Terms of Service, no refund will be given.

We reserve the right to suspend or terminate an email address immediately where we believe continued use creates risk for Fat Heron, our domains, our email provider, our payment provider, our hosting provider, or other users.

If you open a payment dispute or chargeback, we may suspend the related email address while the dispute is reviewed.

Fraudulent disputes, repeated chargebacks, or abusive payment behaviour may lead to account termination.

Email delivery can be affected by spam filters, receiving inbox rules, DNS settings, email provider policies, sender reputation, third-party outages, and incorrect setup.

We do not guarantee that every email will be delivered, forwarded, received, or accepted by every provider.

If there is a technical issue with our service, contact us and we will make reasonable efforts to investigate and help resolve it.

We may add, remove, retire, sell, transfer, replace, or discontinue domains or parts of the service.

If we discontinue a domain that affects your active paid email address, we may offer one of the following:

• an alternative email address
• account credit
• a refund for the unused part of your paid subscription period

For payment, cancellation, refund, or service questions, contact:

support@fatheron.com

For abuse reports, contact:

abuse@fatheron.com

Fat Heron